I had toast for a little over a year. I was on the 14.95/mo plan. Though I had 56k isp and modem I never got more than 2.8k. Toast said it was the phone company\'s fault and qwest said they never guarantee more than 2.8k dial-ups. I switched to cable for 18.95/mo and 3mb/s download. I had a similar experience trying to cancel toast. I canceled online and by phone in March but I still got charged for April. I called about it and they said they\'d cancel it right away, but since it had gone past the billing date for April I would have to pay for May as well.