Signed on for an allegedly free one-month trial. Credit card was charged immediately. Within days, it was clear the service was poor (slow access when I was able to access their servers at all; slow downloads), so I called to cancel service. (You MUST call!) Their rep tried to retain me as a customer by offering me several more months of allegedly free service! I declined. When he couldn\'t sell me anything, he said he\'d cancel my account. I told him my credit card had ALREADY been charged for that allegedly free month, and he said a credit would be issued on the next statement. No credit was ever issued. I notified Net Zero in writing for several months that no credit was given for that charge, but it never responded and no refund was ever given. BEWARE NetZero\'s allegedly FREE trials.
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